Shipping Policy

At VESSANA Store, we are committed to providing a smooth and reliable shopping experience. We carefully process and prepare every order to help ensure your tableware and home essentials arrive safely.

Order Processing

All orders are processed within 3–5 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

We currently serve customers in the United States.

• Order Processing: 3–5 business days

• Estimated Shipping Time: 14–20 calendar days after dispatch

Delivery estimates may vary depending on the destination, carrier operations, weather conditions, customs clearance, and other circumstances beyond our control.

Please note that delivery estimates are not guaranteed arrival dates.

Shipping Fees

Shipping costs, including any available free shipping promotions, will be displayed during checkout before you complete your purchase.

Shipping Origin

Our orders are dispatched from:

20 Parker Rd
Mount Uniacke, NS B0N 1Z0
Canada

Order Tracking

Once your package has shipped, tracking information will be provided by email when available.

Tracking updates may take some time to appear after the carrier receives your package.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has been processed or dispatched.

Delays and Unexpected Circumstances

Although we work to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

If your order is significantly delayed or your tracking information has not updated for an extended period, please contact our support team for assistance.

Customs and Import Charges

Because orders are dispatched from Canada, international shipments may be subject to customs inspections, import duties, or other applicable charges.

Any charges not collected during checkout may be the customer's responsibility, where applicable.

Contact Us

For shipping questions or order assistance, please contact:

Email: cliques.sinuses-6g@icloud.com

Store: VESSANA Store

We appreciate your patience and thank you for shopping with VESSANA Store.