Return & Refund Policy

At VESSANA Store, your satisfaction is important to us. We want you to feel confident when shopping for your tableware, dinnerware, and home essentials.

If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

30-Day Return Policy

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, products must be unused, undamaged, and in their original condition, with all original packaging and accessories included.

For hygiene and safety reasons, used tableware and food-contact products generally cannot be returned unless they are defective or were supplied incorrectly.

How to Request a Return

To initiate a return, please email:

cliques.sinuses-6g@icloud.com

Include your order number, the item you would like to return, and the reason for your return.

Our customer support team will review your request and provide return instructions and the appropriate return address.

Please do not send products back without first contacting us. Our shipping origin address is not automatically our returns address.

Damaged, Defective, or Incorrect Items

We understand that dinnerware and other fragile products may occasionally be damaged during transportation.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs of the product and packaging to help us assess the issue.

For verified damaged, defective, or incorrect items, we will offer an appropriate resolution, which may include a replacement, refund, or other remedy at no additional cost.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If the return results from our error or a verified product defect, VESSANA Store will cover reasonable return shipping costs or provide another suitable resolution.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to reflect the refund.

Original shipping fees are generally non-refundable for change-of-mind returns.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used, washed, or damaged after delivery

• Items missing essential components or original packaging

• Personalized or customized products, unless defective

• Products clearly marked as final sale, except where applicable law requires otherwise

Exchanges

If you would like to exchange an eligible item, please contact our support team.

Exchange requests are subject to product availability and return eligibility.

Order Cancellations

If you need to cancel an order, please contact us promptly.

We will attempt to accommodate your request before the order has been dispatched. However, cancellation cannot be guaranteed once fulfillment has started.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Information

VESSANA Store

Email: cliques.sinuses-6g@icloud.com

Our team is happy to assist with your return or refund questions.